Catalog Number : aglb1917
Title : Cross Functional Cooperation
Speaker : Lou Benson

Webplay Recording Date : 7-15-2014
Webplay Price : $ 125 for two weeks viewing

Webinar Overview: 

Exceptional care only happens in an environment where there is collaboration, coordination and cooperation. This workshop focuses on crating teams that work well with one another in order to provide better service to their patients.

We start with a hypothetical vision. Imagine a healthcare organization without boundaries or borders. There would be no department or division designations. Everyone is here to serve the patient. How would care be provided in such an environment?

Joint Commission's vision of seamless care is one where care is provided smoothly along a continuum in which the patients [and family] do not feel the hand-off points from one department to another or from one caregiver to another.

This session is designed for executives, managers and front line supervisors, since they all play an intricate role in creating collaboration.

Participants will understand how to place the patient at the center of our processes and ask from one another "What can we do to facilitate care and service for the patient?"

Webinar Objectives:

• Identify essential elements for cross-functional collaboration
• Create processes to achieve seamless care
• Build the infrastructure to bridge barriers
• Establish strong internal partnerships

Target Audience: 

Executives, Managers, Directors and Front Line Supervisors

Webinar Overview:

• Internal Customer-Supplier Relationships
  • Assert your leadership
  • Connecting for cooperation
  • Establish expectations for collaboration
  • Define the essential elements in successful partnerships
• Improve Critical Interface Points
  • Select cross functional moments of trust
  • Determine value-added relationships
  • Develop improvement opportunities
• Communication Keys for Cross Functional Cooperation
  • Four keys to improve internal communication
  • Establish best practice approaches to partnerships
  • Involve and education staff for better hand-offs

Contact Hours:

• All participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1.5 Hour Attendance Certificate for each program. Completion of offering required prior to awarding certificate.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.